Frequently Asked Questions
Is your fuel suitable to burn in my brand of fireplace?
Absolutely. Our bioethanol fuel is manufactured to the highest quality Australian standard.
Ethanol Fireplace Fuel has been specifically manufactured for use in all Australian standard approved bioethanol fireplaces. (including...)
LIST BRANDS
How long will the fuel burn for?
Burn time on the fuel is dependent on how big your tank is.
For more accurate information, refer to the fireplace manufacturers manual.
What does the Scented Bioethanol fuel smell like?
Our scented fuel is a fragrance of its own.
We personally describe it as a fresh forest smell with a slight undertone of musk.
Can I try the Scented fuel?
If you are looking to order our fireplace fuel and are curious to try the scented product, please call our office directly on 02 9194 4600.
If you are ordering the 4 x 5L pack size in Unscented, we can arrange to swap one of the 5L Unscented drums to a Scented 5L drum for you to try.
Shipping isnt available for my area?
If you see a message advising that shipping is not available, please contact our office on 02 9194 4600 and pricing can be checked and loaded for you to proceed with your order.
What is the cost of delivery?
Depending on your location (we ship Australia wide) and the number of products you order, the shipping will be costed based on location and weight.
Please be advised the pricing includes a “dangerous goods” levy as the product is flammable liquids and cannot be shipped through Australia Post.
To check the cost, add the product/s to the cart and select ‘View the cart’. Click on ‘estimate shipping and taxes’ and enter your postcode to see the cost to your suburb.
If you see a message advising shipping is not available, please contact our office on 02 9194 4600 and pricing can be checked and loaded for you to proceed with your order.
Do you have retail stores where Bioethanol can be purchased?
A list of our retailers can be found HERE
Can I pick up stock?
Yes, you can pick up from our warehouse in South Windsor NSW.
To avoid disappointment, we ask you to call ahead to ensure stock is available and ready for your arrival.
We have credit card facilities to pay for your order onsite.
Our opening times are:
Monday to Friday – 8am to 4pm
Phone: 02 9194 4600.
Can I recycle the container after use?
All our containers and drums are 100% recyclable including the label.
They can be put into your household recycling bin.
Can I bring my empty drums in and have them refilled?
No, being a flammable liquid, we are by law unable to refill used containers.
Delivery fees
We use multiple courier services to deliver your products directly to your door. This ensures your parcel is delivered quickly as well as safely.
To get an instant shipping quote
1. Add your selected product/s to cart and then click on the cart icon in the top right-hand corner of your screen
2. Select the VIEW CART option
2. Estimate Shipping by entering your postcode and suburb and select GET QUOTES to receive the shipping cost to your address
Please contact
Delivery Information
If you will not be home during the day, please specify at checkout where you would prefer your parcel to be left. If no further instructions are provided, the driver will follow our “Authority to Leave” instructions and leave your parcel at the front door or a location they deem secure.
Unfortunately, we do not ship to PO Boxes – dangerous goods cannot be sent via post or left in post boxes. Please select an alternate address where delivery is possible, perhaps a family member, friend or even your workplace.
Please note, drivers are not able to call you prior to delivery, so please ensure you enter the correct address, email address, and any required delivery instructions upon checkout to ensure a successful delivery. If the courier is unable to complete delivery due to incorrect, impartial or an incomplete address, you will be charged the standard applicable postage rate to re-send.
If an error was made with your shipping address at the time of order, please call our Customer Support team on 02 9194 4600 as soon as possible. We will do our best to accommodate changes, however as we aim to dispatch most in stock items within 24 hours, if your order has been processed, we will not be able to change your delivery details.
Track your order
Tracking information will be sent via email confirmation once your order has been dispatched. Simply click on the tracking number link to receive updates on your order. If you don’t receive tracking information immediately, please allow up to 24 hours before contacting us to allow the courier system to update (For QLD, WA, TAS, NT and regional customers, please allow up to 48 hours).
Feel free to contact our friendly Customer Support team if you have any further questions by emailing